In general, it is not illegal to keep a package that was wrongly delivered to you. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Hi I'm ********* from **. Required fields are marked *. I have just made a simple request. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Third-Party Resale Tickets: Everything You Need to Know I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. If you are purchasing a resale ticket (i.e. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. UPS will generally attempt to deliver a package three times before returning it to the sender. The AXS app no longer supports WiFi and this can cause your tickets not to appear. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). Thank you for your time and patience. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If the package was sent to an incorrect address, then the sender is responsible. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. As a matter of policy, BBB does not endorse any product, service or business. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Thank you for contacting AXS. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. There are no suggested results at this time. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. You are urged to review all pages displayed during your completion of a purchase. x, Footer.languageSelector.ja-jp.greeting x, Hello! By using the Service, you agree to the Privacy Policy and Terms of Use. Thank you for contacting AXS. After upgrading, members can use My Choice to manage these packages. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Please contact us at **************************************** if we need to update your method of delivery. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. What do I do? Find information on our most convenient and affordable shipping and mailing services. They will then be able to help you route the package in the right direction. I missed the delivery of my package and got a notice instead. Coachella Valley Music and Arts Festival Holder must possess a ticket to enter the property or venue listed on the ticket. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. If you need to change your name or email address, you will need to access your account on AXS.com. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. x. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. Some account services require a fee to make changes to the delivery address. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. You may also need to contact your shipper, as additional compensation may be offered in some cases. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. I did all of this. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. We act on your behalf, as seller, when listing or reselling tickets. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. To do so, log into your UPS account, select My Delivery and enter in your new address. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. How do I make changes to a delivery I have sent? Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. Create an AXS Coachella Fan account now or update your current AXS information here. Such fees and charges may vary. All ticket prices for events that occur in the United States are stated in U.S. Thank you for contacting AXS. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Changing the address on a UPS package is not something that you can do on your own. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. AXS Account Account Basics, Your Events, Personal Information, Security Buying Tickets Buying Basics, Resale, Accessible Seats and more. Remove an address. You must supply the required Payment Method and/or other personal information in order to complete your purchase. I have to make travel plans. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Footer.languageSelector.ja-jp.region ups. Latecomers may be seated at the discretion of Client or venue. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Your email address will not be published. All attendees must conduct themselves properly at an event. The customer service team should be able to help you update the delivery address. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. I am sorry to hear that your order was not received. You can find the number on their website under Contact Us. Upon your payment in full, you shall be entitled to the tickets you have purchased. We act on behalf of a seller (our Client) when selling Primary tickets. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. I live in ******, **., over **** miles away. AXS is not responsible for the acts or omissions of any venue or Client. This response is final and will not be reevaluated. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. If the tickets were not received then we would now need change your order to Will Call. Rent/Renew a PO Box. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. AXS holds onto funds from resale of tickets. comments sorted by Best Top New Controversial Q&A Add a Comment Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address.
