but recipients are responsible for carrying out their own checks. If a member of our staff or someone working on our behalf has treated you unfairly. mySociety intended for the named addressee(s) only and may contain marked material We use cookies to improve your experience and improve our services. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. transmission in error please contact the sender, and delete the message. Proxy votes. request. Penalty Charge Notice - How to Appeal section, General refuse and recycling service reporting form, https://www.ashford.gov.uk/transparency/information-rights/privacy. Privacy Notice: Whilst fulfilling our obligations as a local authority, we Bin collection updates | Maidstone Borough Council We aim to collect any legitimately missed bin within 24 hours of receipt of the report. Bins and Recycling | Tamworth Borough Council Additional garden waste placed on top or to the side of the container will not be collected. No refunds will be made once the service has commenced. Report a new problem eg: missed collection, missing bin, damaged bin Check the status of a problem already reported to us Check next collection dates and view updates about current and recent collections [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data Bins should be on the edge of your property nearest the road by 6am on collection day. The council even said that parked vehicles had sometimes prevented access to homes. We will Ashford Borough Council only reserves the right to cancel the service if garden waste containers or the service is misused. Please be aware that if you move address within the Ashford borough and you wish to continue with the service, you will need to take your garden waste bin with you to your new property after notifying us. Please make sure you have retained your report's unique reference number. Unauthorised use, UNFRAMED, Ashford's first Mural Festival comes to an end but art trail to stay in situ News. Fields marked * are required. The deadline to apply for a proxy vote for the local elections on 4 May 2023 is 5pm Tuesday 25 April 2023. We can replace a stolen binfree of charge. If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. If we have told you that something would be done, but it hasnt been done or is taking too long. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Complete our online form to sign up for regular email updates from the council. If you havent already, make sure you renew your subscription by making a payment as soon as possible to ensure your collections continue. A site to help anyone submit a Freedom of Information request. Advice about green, blue and food waste bins for new housing developments, including how to buy a set if your developer doesn't provide them. Council reserves the right to not empty garden waste containers that are compacted too densely, over-filled or over-weight. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Bin collections in Swale will be collected a . Our privacy notice, which details how we request, please find attached our response. Even if you renew before this date the price increase is included. Complaints relating to any aspect of the service or for repeated service failure should be reported to Ashford Borough Council through their complaints procedure. We understand that sometimes, waste collections are missed, and this causes frustrations. This We will collect large household items such as: furniture, white goods and electrical appliances. request, please find attached our response. For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Ashfield District Council - Missed bin collection This fee covers the collection of up to 4 items, only 1 white good per booking. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. If your property cannot accommodate wheeled bins, please contact us. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Donate and support our work. Collection days, missed bins, garden waste, trade waste. What should you do if you are a business? Updates will be communicated through social media and/or Ashford Borough Councils website. You can check which bin is due for collection in the bin collection calendar. Your personal details will not be passed to any other organisation or third party. Wear suitable clothes and footwear and keep children in your car. If you move house within the Ashford borough and wish to continue with the service, please take the container with you and notify the council of your change of address so that the account can be transferred. services through our wholly owned subsidiary Renewal notification is provided to the customer which identifies if there is a change to the payment amount. We will Do you need to renew your garden waste subscription? Only a container provided by Ashford Borough Council will be emptied. please contact us to discuss the matter further. within the council for the purpose of responding to your request. Did you know you can view and comment on planning applications on our website? If the council is entitled to remove containers it may will recover its containers from the property using any/all reasonable means of access. You must report one type of missed bin collection at a time. View our website tutorial videos to see how you can complete simple tasks on our website. Weno longer collect garden waste in black bags left out with your normal rubbish. Garden waste includes grass cuttings, flowers, small tree branches (less than 10 centimetres in diameter), loose leaves, shrubs and hedge trimmings. Swale. We may contact you to participate in customer satisfaction surveys. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, renew your subscription by making a payment, visit our gardenwaste collection sign-up page, complete our garden waste change of circumstances form, download our Garden Waste Leaflet 2015 [pdf] 2MB, Please enter your postcode online to find out if your collection falls under week 1 or week 2. If you want to report a Missed Bin Collection, please visit our Missed Bin Reporting Form . Please not there will be NO changes to bin collections for bank holiday Monday 1 May. upon the council by either the Freedom of Information or Environmental Report a missed bin. It won't be considered a 'missed bin' unless all of these apply. The council has authority to apply stickers to garden waste containers to promote the use of the service. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. These include making an application, making a payment, or reporting something. Latest News. A customers service contract is expressly subject to annual renewal and that the renewal is subject to the payment of the annual cost. Ashfield District Council - Bin collection calendar FOI Requests, Ashford Borough Council 17 September 2019. . telephone: 0800 183 84 84. You can also take green recycling to the Kent County Council Recycling Centre where it is rotted down into compost that can be bought back and used on the garden. your request for 4yrs. handle and treat your personal data can be found here: Councils data protection pages which can be found at Garden waste containers will be delivered within 10 working days from registration to use the service. If your bin has been missed but your neighbours has been collected, please report it. Bulky collections will be still be available to residents at other times, with a new price of 20 for up to 3 items. Your donations keep this site and others like it running. The fee of 27.00 is payable at the time of booking. After a missile attack on the warehouses of the tank brigade, smoldering ammunition began, their explosions and scattering are possible, the press service of the Krivoy Rog City Council reports. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. Large items such as trampolines and bed frames much be dismantled before collection. Link to this Report. For Monday's missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. Household waste recycling centre. If you do not have an account you can . Ashford Borough Council reserves the right to cancel collections in unpredictable circumstances such as extreme weather conditions or 'force majeure' without prior notice and without. Find the dates we'll be collecting from your home. If your bin was too full, or had items we dont collect in it, well have left you information and advice on a bin hanger. named addressee (or authorised to receive it for the addressee) you may WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. For other information related to local elections on 4 May, visit our dedicated web pages. The service is only provided for domestic and private use and the customer must not to use the service for any commercial purpose and the Council has not liability for any business losses. Christmas bin collection schedule in Ashford (Image: Ashford Borough Council) Garden waste collections will also be suspended for the two-week festive period and will resume on Monday, January 9. Did you know you can view and comment on planning applications on our website? may have interactions with you which results in us receiving and Last updated on 24/04/2023. We also encourage all residents to compost their garden waste at home wherever possible - you can produce your own compost by using organic kitchen waste and waste from the garden and Ashford residents can now get great deals on composting equipment at www.getcomposting.com. ), Contact us (there is the option to create an account, so all correspondence will be in one place and both are trackable and accessible 24/7). Order new or replacement bins. The council reserves the right to vary these terms and conditions at any time without agreement with the customer. This is so we can keep the bins in use and give them to new subscribers wherever possible, instead of spending more money on buying new ones. Garden Waste Fees Anyone who registers for garden waste collections (at a cost of 45 a year) will receive a new 240 litre brown wheeled container and will have their garden waste collected. you are reporting a missed bin within 2 working days of the original collection day. Report a missed bin. The council is not liable for any failure to perform any of the councils obligations caused by an event outside the councils control. On the day bookings are available. Please visit our gardenwaste collection sign-up page if you would like to join the service and be eligible for garden waste collection. Garden waste containers may not be new, but will be supplied in serviceable condition. Anyone who registers for garden waste collections (at a cost of 45 a year) will receive a new 240 litre brown wheeled container and will have their garden waste collected every fortnight (except at Christmas and New Year). If your garden waste is not collected on your scheduled day this needs to be left out and. The garden waste service will now operate on a rolling year basis. Please check that this is set up and the bank has all your contact information before trying to pay online or coming into the council offices to pay. The council reserves the right to withdraw the service without any customer default by giving a specified period of notice of 28 days. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information This does not affect your statutory rights. Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. ME14 Ai chi yw perchennog unrhyw hawlfraint masnachol ar y dudalen hon? If your reference looks like 2018/00123 track your report here, If your reference looks like 1234567 track your report here, Bins: Assisted CollectionsBins: missed collectionBins: replace lost or brokenDiscarded syringesReport a litter/dog bin issue, Public toilets & community toilet scheme issue, Dog FoulingLost or stolen dogsStray dogsDead animals. Its a convenient way to report any concerns directly to us. Your information will be used to administrate your request, and email: environment@ashfield.gov.uk. Protection Officer, Ashford Borough Council, Civic Centre, Tannery Lane, Cobbs Wood Industrial Estate Brunswick Road Ashford TN23 1EL. Report a missed bin. Book a bulky or electrical item collection. not read, copy or use it, or disclose it to anyone else. Entry without booking is not permitted. If a customers container is filled with incorrect materials on two occasions, advice is offered by the council and a container is filled with incorrect materials on a further occasion the council may terminate the customers subscription, remove the containers and cease the provision of the service to the customer without refunding the fee to the customer. In the interim, Biffa are delivering sacks to residents that await delivery of a bin. Complete the form below to report your missed bin. If you want to make a complaint about non-compliance with the. A new bin can be ordered here or alternatively, you can call our customer services on 01322 343290. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Did you know you can view and comment on planning applications on our website? Bins, waste and recycling | SCARBOROUGH.GOV.UK # Situation # Russia # Russia's special military operation in Donbass # Panic # Military # Ukraine # # News # News Your information will only be used to aid with the resolution to your complaint and may be shared across departments within the Council or with external council contractors if your complaint requires so. Councils data protection pages which can be found at If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2, View our website tutorial videos to see how you can complete simple tasks on our website, Street Cleansing, graffiti, Vandalismor Litter, Housing benefit and council tax support change in circumstances form, Council tax landlords tenancy information, Cancel your council tax single occupancy discount, National Non Domestic Rates occupation form, National Non Domestic Rates vacation form, report a road or travel issue directly toKCC, Roads, Pavements, potholes and cycle paths, Report environmental issues (e.g. software or data resulting from this e-mail If you have received this Lost, stolen or damaged containers can be reported on Ashford Borough Councils website. Your information will be used to administrate your request, and The council may transfer the councils rights and obligations under the T&Cs to another organisation but only on the basis that it does not affect obligations due to the customer under these T&Cs. Write toInformation Resilienceand Transparency Team, Kent Ashford Borough Council is the data controller for any Following completion of service on the scheduled collection day the customer must return the container to within the property boundary the same day. I confirm that my complaint does not relate to any of the options above, and is a complaint. Licensing and permits. Then why not download the Your Ashford app. within the council for the purpose of responding to your request. In certain circumstances, where you have an emergency that means you cannot go to the polling station in person, you can apply for an emergency proxy up to 5pm on the day of the poll from 5pm Tuesday 25 April 2023. If you're struggling to use the form please get in touch using the contact details on this page. Sign up for our low cost fortnightly garden waste collections. You must report it before midnight on the next working day. Missed collections must be reported within 48 hours of the designated day of collection. Details of collection days will be published on Ashford Borough Councils website. personal information collected during the process of making an information Containers filled with contamination will not be emptied. Download Council accepts no responsibility for loss or damage to any hardware, If you have decided not to renew your subscription, please take a moment to leave us some feedback. [3]https://www.ashford.gov.uk/transparency/ 267K Data Protection - Ashford Borough Council is the data controller for any
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