I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Did you Google the name of the hotel (+ Reservations) then click on the first search result and from there called that businesses telephone number? I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. We go to great lengths to adequately disclose the tax recovery charges and service fees we charge. Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. It was my first time ever booking a hotel online and it will definitely be my last. Hotel Reservations Scam! He did the right thing, and we left feeling less burned. How much the hotel gets and how much getaroom take from that is between them. How do I get my money back. So basically this is a company who is stealing peoples money with no consequences. This was not mentioned until check out also. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information and payment information not telling me that this booking was being done through the US and not the actual hotel when i received my email and invoice of payment thinking only $312.00 was my payment and still seeming a little pricy when I got my visa seen it had been converted over to $422.56 Canadian and plus the $100 hotel fee that was refunded afterwards. On my departing receipt from the hotel, the $521.80 charge did not show up. Totally false claims and Scam Stay AWAY. Then I was informed that the reservation was non cancelable. Please refund my monies owed to American Express in good will. on 12/26/19 using a Discover card. I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. Also be sure you have your R# for the reservation or they refuse . This review was chosen algorithmically as the most valued customer feedback. The reservation for the Red Rood Inn, Greensboro NC . I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. Pian J. Chevy Chase, MD. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). We have never heard of this website "getaroom.com". Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum I was billed $504.43 plus $12.99 booking fee. He than offered me a 18% refund but never gave me a confirmation email of proof. CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. so now I am stuck with a 2801.91 charge for nothing. Arrived at the hotel and they could not confirm the price we paid. GetARoom.com Fails to Adequately Disclose It's a Third-Party Booking Need more info if you want help. Chose the hotel I wanted to stay at and a room 6 months in advance . Caveat Emptor. Many secured connections require a two-step verification process. I had the following experience this weekend. ** until I went back some months while viewing my statement. There is NOBODY to talk to when you call the phone number!!!!. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. There is not such thing! We declined the certificate. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. Bottom line I'm out $394.46 for nothing. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. When I got to the hotel I was booked in a smoking room on Priceline.com for $66.00 on a Mastercard. When I called their number I was under the impression I was calling the Super * Motel. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. This is a fraudulent website and a scam!! We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Even with taxes that should only be about $116. Cci*hotel Reservation Very slick as the site looked like the Embassy Suites site. When I got to the motel, I was informed CCI declined my card. Definitely FRAUD. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. This is the version of our website addressed to speakers of English in Canada. Allegedly at a 3 star hotel, but the price seemed high for that. Wife booked on line thinking she was dealing with Holiday Inn. At that point, as I needed to ensure that I had a room, I called to cancel. He informed me that I could cancel but I wouldn't receive a refund. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. February [protected] Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. I have reported this to the district attorney of Washington State. Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. And now We were not in the US on that date and had never heard of this hotel or website. I had no way of contacting them because the motel did not have any information who I went through. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I want my money back. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. I've called several times with no result. Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. scam also. Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. Three hours later I called to cancel and they said the charges were non-refundable. Us too. The hotel had a hard time changing my room to a non-smoking room. I have never heard of CCI and hope to never hear of them again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. They earned $200 for answering the f**king phone!!! CCI reservations mentioned NOTHING about an upcharge, especially about $100. Clicked on the "website" tab to go to that local businesses page. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. © 2023 What's That Charge First time ever going online to book hotels and it will definitely be my last. The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. Was charged 529.96. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). My intention was to contact the Hampton Inn directly and book a room at a government rate. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. This people are crooks that need to be put out of business. Somebody please take this company to court. Be carefull. I called Hotel Values on 10/30/22. This amount my charged on my card. We finally gave up. Getaroom - I have a charge on my credit card that needs explaining. 1. I was then directed from the Cci representative as to the actions needed to cancel. Are you a travel agent that uses hotelbeds sometimes? He told me I could not get a refund. Trying to obtain a duplicate receipt from this company any phone assistance only puts you in the reservation queue. Very true. CCI in turn paid the hotel $703.87 for only six nights. The family was finally looking to travel after a long year with the pandemic. And considering CCI*HOTEL@GETAROOM 800-468-3578 - What's That Charge What can be done to put this fraud out of business? estory Send email : Nov 29, 2018 . Ask the hotel manager to fix the problem . But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. They refuse to let me talk to the proper department. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. I was advised that, due to the COVID19 pandemic, our event had been cancelled. Is there any recourse? Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. CCI CINEMA-LC 0000 CARLSBAD cci.com; CCI*HOTEL@GETAROOM 800-468-3578; CCI*HOTEL RES; Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. The hotel is fully booked, and you can't get any room there. I was looking for a two night reservation and got online at what I thought was the Days Inn website. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. I did not realize I was booking through them. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. I will appreciate if this matter be look into and correction made. I looked for hotel in Memphis TN using google Maps. He said that he found a motel 6 in marysville ca that took cats. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. We immediately went to cancel & notify our cc company. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. I had the same experience with CCIHotel as others posting here. My refund will be $219.12. My refund will be $219.12. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. less. When I got to the hotel, confirmation # wasn't a valid # and we had to pay the $60.20 again. Worked and worked to get my money back because it was not my fault. The next morning a fellow we took to be the manager was at the front desk. Your bank or credit card company will not be able to do anything! When I called the local hotel the next day I was informed that the reservation had been cancelled; NO notice had been given to my daughter or to me. When I arrived there were no rooms available. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. From the reviews I have been reading I will never use you again. Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor got the receipt from Fairfield for the same charges. I was charged $142.34. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. In the process of disputing the excessive charge! Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum Please do not book any reservations from this website, they are scamming people. So at the time of your reservation, youve agreed to the reservation being prepaid. It asks to press one for reservations, which I did, or two for front desk. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. they want you to buy in to get assistance from their help desk. The customer service rep I spoke to would not answer my questions. The bill on the confirmation was $102.27 from CCI. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. So heads up for people if it is not a local phone # to the hotel you are looking to stay dont bookNothing but online scammers which is pretty sad they have to do this nonsense to make other peoples lives miserable. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. This company is a scam. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. They STOLE money from my credit card and did nothing! I thought I was speaking to the hotel reservation desk but it turns out that the search engine sends you to CCI Reservations (reservations.com, hotel booking.com or what ever other aliases they use.) Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. Which is false advertisement. Booked a reservation for a 2 night stay. My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. He was friendly at first, looked up availability and came back that there were no rooms available. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. This makes possible cancellations much easier. CCI Hotel Reservations charged my card the $104.88 but when I got Share your photos and videos with others to prove the truth of your words. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. I have found numerous reviews about them, WARNING people. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. This company is nothing but FRAUD. For a week and a half Ive been told I have a ticket# and they had to call the hotel only to be told they wont refund my money. QUITE A MARKUP. My rooms cost me 513.93 . Terms and Conditions - GetARoom.com When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? Beware CCI*Hotel Res / getaroom.com Beware - Tripadvisor So we paid a total of $1307.98. (Total We got a hotel reservation for one night in Scottsdale AZ. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. We ended up paying 20.00 more than the hotel would have charged. Canceled 3/11/20giving me the run around. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I had the same experience. They try to get you to think you're checking in with the hotel. Which I did. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. And please respond to mr, I am such a nervous wreck over this misunderstanding In the bill they sent us by e-mail, they wrote: When the charge showed up on the credit card statement the total was way over the quoted room rate. I do not even own a Mastercard. I called them within 15 minutes to cancel as I wont give business to misleading companies. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. Coincidence? I am trying to get a refund right now. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. A Guide to Hotel Refund Laws The room was only $70.00 per night. Similar Charges. YOU CAN'T DO THAT! We arrived at the Hilton a hour later. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. I was not even in Texas on that date. Included were the non-disclosed tax and service recovery fee. We have cancelled the res and they said they would be charging a nearly $200 fee which we will be disputing with the credit card issuer. Called the number on the page to make a direct booking with hotel. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. This is the Better Business Bureau entry on this company. However, we didn't even know that we were transferred to this website in the first place! Alternatively, you may use. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. That's fraud. We wanted a hotel in Louisville, CO and they booked it in Louisville, KY. We had bad reception on our phone and talking to someone that was a foreign language and didnt speak English very well. Our Role as Agent. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report Now I have to worry with being double charged. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Similar experience to many others here. Note, there may be applicable hotel charges if canceled past the cancellation deadline. Peter Kornelisse, chief security officer at Booking.com, said the firm. We apologize for any inconvenience that this may have caused. We wish we looked up this company ahead of time, or else we would not have purchased from this site. BEWARE, they may steal your money also and you cannot get them to give your money back! Booked a reservation for a 2 night stay. noticed that my card was charged for the entire amount right away. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. I followed the instruction of the hotel and contacted CCI. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. Wife was searching reservations online. I think NOT. Going to small claims. Was charged 529.96. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. There are no refunds for no-shows or early check outs! Also be sure you have your R# for the reservation or they refuse to talk to you. Ended up charging me $173.24 . CCI Hotel Reservations | Better Business Bureau Profile "You can't, " the fellow said. I thought that was my room charge. CCI*HOTEL RES - What's That Charge ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). Same things as everyone else. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel.
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